Panda Express: Download & Review

Panda Express App & Review



Food & Drink


Panda Restaurant Group, Inc.

License Fee





Android & iOS


Dec 28, 2023

Panda Express app review

Are you curious about the Panda Express app and how it can enhance your dining experience? In this comprehensive review, we will explore everything you need to know about this popular food ordering app. From how it works to its benefits and drawbacks, we will cover it all.

We will delve into user reviews and compare the Panda Express app to other food ordering apps in the market. So, grab a snack and let's dive in!

Key Takeaways:

  • The Panda Express app offers convenience, exclusive deals, and faster service.
  • However, its availability is limited and technical issues may occur.
  • Reviews of the app are mixed, with positive and negative feedback from users.

What is the Panda Express App?

The Panda Express App is a mobile application that allows customers to conveniently order Chinese food from Panda Express restaurant locations.

With the Panda Express App, users can browse through the menu, customize their orders, and securely pay within the app. It provides a streamlined experience, making it easy for customers to select their favorite dishes and schedule pick-up or delivery times. The app often features exclusive deals and promotions, enticing users to explore new menu items or enjoy discounts on their regular orders.

Whether it's craving Orange Chicken, Beijing Beef, or a refreshing Mango Milk Tea, navigating the Panda Express App is a breeze. The intuitive interface and quick loading times ensure that customers can place their orders swiftly, making mealtime a hassle-free and enjoyable experience.

How Does the Panda Express App Work?

The Panda Express App streamlines the process of ordering delicious Chinese food by providing a user-friendly platform for customers to select entrees, customize orders, and choose pickup or delivery options.

After downloading the app from the Apple App Store or Google Play Store, users can easily create an account by inputting their basic details like name, email, and location.

Browsing the menu on the Panda Express App is a delightful experience, with vibrant images of each dish, detailed descriptions, and nutritional information.

Once the perfect meal is selected, placing orders is a breeze - simply add items to the cart, specify any customization preferences, and choose between in-store pickup or doorstep delivery.

For payments, the app offers various options including credit/debit cards, in-app wallets, or cash on delivery.

Tracking deliveries is a stress-free process, as users can monitor the status of their order in real-time and receive updates on estimated delivery times.

The customer service feature plays a crucial role in the app's functionality, providing assistance with any order-related queries, feedback avenues, and troubleshooting guidance for a seamless dining experience.

Downloading the App

To begin using the Panda Express App, customers can download the application from the App Store for iOS devices such as iPhones, iPads, and iPod touches.

After locating the App Store icon on your device, tap on it to open the store. In the search bar, type 'Panda Express' and hit enter. Once the app appears in the search results, click on the 'Get' button next to it. You may need to authenticate your download with your Apple ID or Touch ID. The app will then start downloading and installing on your device.

For Android users, head over to the Google Play Store on your smartphone or tablet. In the search bar, enter 'Panda Express' and select the official app from the results. Tap on 'Install' to begin the download process.

The Panda Express App is compatible with a range of Apple products, ensuring a smooth and user-friendly experience on devices like the iPhone 6S and newer models, iPads starting from the 5th generation, and iPod touch 6th generation.

Creating an Account

After downloading the Panda Express App, users can create a personal account to store preferences, track orders, and receive personalized recommendations based on their data.

Creating an account in the Panda Express App not only enhances convenience but also enriches the overall dining experience. By inputting basic information during the account setup, users unlock a realm of benefits. The personalized recommendations feature leverages user data to suggest new dishes or promotions tailored to individual tastes.

The ability to store preferences ensures that favorite items are easily accessible for quick reordering. The order tracking function lets users monitor their delivery status in real time, eliminating any guesswork and enhancing peace of mind.

Security measures such as password protection and unique identifiers play a pivotal role on the platform, optimizing user engagement while safeguarding sensitive data.

Browsing the Menu

The Panda Express App offers a diverse menu selection featuring popular entrees like Black Pepper Chicken, Beef Steak, Mushroom Chicken, and Beef and Broccoli.

With a wide array of mouthwatering options, the Panda Express App menu entices customers with its range of flavors and traditional Chinese-inspired dishes. Navigating the menu is a breeze as users can easily browse through categories like chicken, beef, seafood, and vegetarian. Each entree on the app comes with a detailed description, highlighting the key ingredients and flavors.

Customers can also enjoy the flexibility to customize their orders, selecting their preferred spice levels and adding extra toppings or sides. Fan favorites like the Orange Chicken and Kung Pao Chicken showcase the perfect balance of sweet and savory flavors, enticing taste buds with every bite.

Placing an Order

Customers can easily place orders through the Panda Express App by selecting their desired entrees, customizing ingredients like chicken, rice, noodles, and sauces, and specifying pickup or delivery preferences.

Once the main dishes are picked, users have the freedom to choose their preferred sides, whether it be steamed veggies, fried rice, or chow mein. Customizing extends to condiments too – from soy sauce to spicy mustard, every taste preference can be accommodated. Plus selecting standard menu items, customers can also make special requests or dietary accommodations through the app, ensuring their meal is tailored precisely to their liking.

Payment Options

The Panda Express App offers various payment options, including secure transactions for orders, transparent pricing details, and options to add delivery addresses for seamless service.

In terms of payment options, customers can avail themselves of a range of methods on the Panda Express App, ensuring flexibility and convenience. For those concerned about transparency, the app provides detailed pricing information, so you always know what you're paying for. Moreover, security is prioritized in all transactions, giving users peace of mind when sharing their payment details.

Tracking Your Order

Customers can track their orders in real-time through the Panda Express App, monitoring the status of their delivery, viewing estimated arrival times, and receiving notifications when their food is prepared fresh and ready for pickup.

This feature not only brings convenience but also transparency to the entire ordering process. Customers no longer have to wonder where their food is or when it will arrive; they can simply check the app for real-time updates. The ability to receive notifications and alerts for order updates ensures that customers are always informed and can manage their delivery expectations effectively. Knowing exactly when their food is prepared fresh guarantees that customers receive their meals at the peak of freshness.

What Are the Benefits of Using the Panda Express App?

Utilizing the Panda Express App offers numerous advantages, including unparalleled convenience, access to exclusive deals and offers, and faster service for ordering and pickup.

One of the standout features of the app is its user-friendly interface, making it effortless to browse the menu and place orders seamlessly. With just a few taps on your smartphone, you can customize your dishes, select pickup timings, and pay securely through the application.

The app regularly provides promotional offers and discounts that are exclusive to users, allowing you to savor your favorite dishes at more affordable prices. This not only saves you money but also enhances the overall value and satisfaction of your dining experience at Panda Express.


The convenience of the Panda Express App is evident in its user-friendly interface, seamless order location tracking, and QR code scanning for streamlined pickups.

With an intuitive design, the Panda Express App makes ordering your favorite dishes a breeze. No more navigating confusing menus or searching endlessly for items - everything you need is laid out in a simple, straightforward manner.

The location services feature allows you to track your order every step of the way, giving you real-time updates on its status and estimated arrival time. Gone are the days of wondering when your food will arrive!

The QR code functionality takes the convenience a step further. Forget about long wait times or crowded pickup areas - simply scan your code at the designated spot and grab your meal hassle-free.

Exclusive Deals and Offers

Panda Express App users can enjoy exclusive deals, special offers, and earn Panda Rewards for redeemable discounts and perks, enhancing their overall dining experience.

By tapping into the Panda Express App, users unlock a plethora of benefits. The rewards system allows them to earn points for every purchase, leading to tantalizing discounts and freebies. Moreover, users gain access to targeted promotional campaigns tailored to their preferences, ensuring that they are always in the loop about the latest menu additions, seasonal offers, and limited-time deals. The loyalty perks are another highlight, with members receiving birthday surprises, early access to new dishes, and exclusive event invites. The app not only adds convenience to users' ordering process but also elevates their dining experience through personalized discounts and rewards.

Faster Service

The Panda Express App ensures faster service through streamlined ordering processes, catering options for group orders, and efficient pickup services, saving time and enhancing customer satisfaction.

When planning a gathering or event, the app's catering feature comes in handy, making it a breeze to order large quantities of delicious food with just a few taps on the screen.

The app's user-friendly interface allows for quick customization of orders, ensuring that each member of your group gets exactly what they want without any confusion or errors.

With the ability to pre-schedule orders, you can rest assured that your food will be ready for pickup exactly when you need it, eliminating the hassle of long wait times and ensuring a seamless dining experience for you and your companions.

What Are the Drawbacks of Using the Panda Express App?

While the Panda Express App offers many advantages, users may encounter drawbacks such as limited availability at certain locations and occasional technical issues affecting the app's performance.

One common challenge faced by users is the limited availability of the Panda Express App in certain regions, which can be frustrating for those eager to enjoy the convenience of ordering through the app.

Technical glitches, such as app crashes or slow loading times, can hinder the overall user experience, leading to frustration and potentially discouraging continued use of the app.

To address these challenges, Panda Express could invest in upgrading their app's infrastructure and ensuring consistent updates to fix bugs promptly. Expanding their availability to more locations would enhance user satisfaction and broaden their customer base.

Limited Availability

One of the drawbacks of the Panda Express App is its limited availability in certain regions, where not all store locations may offer app-based ordering or delivery services.

There are several factors that contribute to this limitation. The app's coverage is influenced by the geographical reach of Panda Express' physical store locations. Areas without nearby stores might not be serviced through the app due to logistical constraints.

Store participation plays a significant role. Some franchises may choose not to participate in app services due to operational challenges, staffing limitations, or other business considerations.

For users facing restricted access, exploring alternative ordering methods such as phone-in orders or third-party delivery platforms like Uber Eats or DoorDash could provide a workaround to enjoy Panda Express' offerings even without full app functionality.

Technical Issues

Users of the Panda Express App may encounter technical issues such as bugs or glitches that impact the app's functionality, requiring timely bug fixes and updates to ensure a smooth user experience.

This could include common issues like app crashes, slow loading times, or errors processing orders. When faced with such challenges, it's crucial to report these problems promptly to the app support team. Reporting a bug with detailed information can expedite the troubleshooting process and lead to quicker resolutions. Staying up-to-date with the latest software updates is essential to benefit from performance enhancements and security patches that address these technical issues.

What Are the Reviews of the Panda Express App?

The reviews of the Panda Express App reflect a mix of positive and negative experiences, with users praising aspects like convenience and criticizing issues such as technical glitches or order accuracy.

Positive reviews often highlight the app's user-friendly interface, making it easy to browse the menu and place orders swiftly. Users appreciate the convenience of customizing their meals, adding special requests, and selecting preferred pick-up or delivery times seamlessly.

  • Negative feedback, on the other hand, revolves around instances where orders were delayed, items were missing, or accuracy issues arose, leading to frustration among customers. Some have pointed out occasional bugs causing app crashes, impacting their overall ordering experience.

Positive Reviews

Positive reviews of the Panda Express App often highlight exceptional customer service, seamless ordering experiences, and the convenience of accessing Panda favorites from the app.

Users have expressed their delight at the efficiency of customer service provided through the app, citing quick responses to queries and swift resolutions of any issues encountered during the ordering process.

Many have praised the app for its user-friendly interface, making it easy to navigate and customize orders according to individual preferences. Some customers have shared their personalized experiences where they could easily reorder their favorite dishes with just a few taps, saving them time and enhancing their overall satisfaction.

Negative Reviews

Negative reviews of the Panda Express App often revolve around user complaints regarding order accuracy, app performance issues, or unsatisfactory experiences with delivery or pickup services.

Many users express frustration with frequent order mix-ups and inaccuracies, leading to incorrect items being delivered or missing from their orders. App performance issues, such as crashes, slow loading times, and glitches during the checkout process, contribute to a subpar user experience. Customers also report issues with delivery and pickup services, citing delayed orders, missing items, and poor customer service when addressing concerns.

To enhance customer satisfaction, Panda Express could focus on improving order accuracy by implementing quality control measures and training staff effectively. Addressing app performance issues through regular updates and fixes can greatly enhance user experience. Refining delivery and pickup services to ensure timely delivery, accurate orders, and responsive customer support can go a long way in resolving user complaints and enhancing overall satisfaction.

How Does the Panda Express App Compare to Other Food Ordering Apps?

When comparing the Panda Express App to other food ordering applications, notable similarities and differences emerge in terms of menu offerings, delivery options, and user interface experiences.

One of the key shared features among these platforms is the extensive menu variety, catering to diverse taste preferences and dietary requirements. Customers can browse through a wide selection of dishes ranging from traditional favorites to modern fusion creations. What sets the Panda Express App apart is its seamless and intuitive user interface that prioritizes ease of navigation and quick order placement.


Similarities between the Panda Express App and other food ordering apps include intuitive user experiences, accessible websites, and a focus on streamlining the ordering process for customer convenience.

One of the key aspects shared by these platforms is the seamless integration of user-friendly features that make navigating the apps a breeze. From clear menu layouts to quick search functionalities, both the Panda Express App and its competitors prioritize simplicity and efficiency in their designs.

Regarding website accessibility, these apps excel in providing a consistent experience across various devices, ensuring that customers can place orders conveniently whether they are using a desktop, tablet, or smartphone.

The emphasis on enhancing customer engagement is evident through personalized recommendations, loyalty programs, and interactive interfaces that keep users coming back for more.


Differences between the Panda Express App and other food ordering apps may lie in unique business models, distinct privacy policy approaches, and data protection measures implemented to safeguard user information.

One of the standout features of the Panda Express App is its transparent privacy policies, giving users a clear understanding of how their data is collected and used. The app excels in user trust by prioritizing data security and confidentiality through robust encryption techniques and stringent security protocols. Panda Express App stands out by offering personalized recommendations based on user preferences, creating a more tailored and engaging experience for customers.


The Panda Express App offers a convenient and efficient way for customers to enjoy authentic Chinese food from Panda Express restaurants, with both advantages such as exclusive deals and drawbacks like limited availability.

One of the standout benefits of the Panda Express App is the seamless ordering process that enables users to customize their meals to their preferences with just a few taps on their smartphones.

The app's loyalty program rewards frequent customers with points that can be redeemed for free items, enhancing the overall dining experience.

Some users have reported occasional technical glitches and delays in order processing, which may result in frustration and inconvenience.

Frequently Asked Questions

1. How do I download the "Panda Express" app?

Downloading the "Panda Express" app is easy! Simply go to the App Store or Google Play Store and search for "Panda Express" app. Click on the download button and the app will automatically install on your device.

2. Can I leave a review on the "Panda Express" app?

Yes, you can leave a review for the "Panda Express" app on the App Store or Google Play Store. Simply find the app and click on the "Write a Review" button. Your feedback is important to us!

3. How can I order food using the "Panda Express" app?

To order food using the "Panda Express" app, first make sure you have the latest version of the app. Then, select the location you want to order from, choose your items, and proceed to checkout. It's that easy!

4. Is the "Panda Express" app free to use?

Yes, the "Panda Express" app is completely free to download and use. You may incur charges for your food order, but there are no additional fees for using the app.

5. How can I track my order on the "Panda Express" app?

Once you have placed your order on the "Panda Express" app, you can track its progress under the "Orders" tab. You will receive notifications when your order is being prepared and when it is ready for pickup or delivery.

6. Can I save my favorite orders on the "Panda Express" app?

Yes, you can save your favorite orders on the "Panda Express" app for easy ordering in the future. Simply go to the "Favorites" tab and select "Add New Favorite" to save your go-to meal.