Securus Mobile: Download & Review

Securus Mobile App & Review



Communication, Social


Securus Technologies, LLC

License Fee





Android & iOS


Aug 14, 2023

"Securus Mobile app, review.

The Securus Mobile app has revolutionized the way individuals can stay connected with incarcerated loved ones, offering a range of features and benefits that streamline communication and provide peace of mind. In this comprehensive review, we will delve into the functionality, safety, benefits, and potential drawbacks of the Securus Mobile app, providing an in-depth analysis of its various components.

From inmate calling and messaging to video visitation and funding options, we will explore how this app works and its impact on users. We will address the app's safety measures and examine the benefits of using it, such as convenient communication, cost savings, and enhanced security. We will discuss potential drawbacks, such as limited availability and technical issues, and provide insights into how to download and use the Securus Mobile app.

Whether you are considering using this app or are simply curious about its capabilities, this review aims to provide a comprehensive understanding of the Securus Mobile app and its implications for users.

Key Takeaways:

  • The Securus Mobile App allows for convenient communication with inmates through features like calling, messaging, and video visitation.
  • Using the Securus Mobile App can lead to cost savings, increased security and monitoring, and easy account management for users.
  • Potential drawbacks of using the Securus Mobile App include limited availability, technical issues, and privacy concerns.

What Is the Securus Mobile App?

The Securus Mobile App is an innovative mobile application developed by Securus Technologies, Inc., providing users with a comprehensive platform for inmate communication and management, including the renowned Video Connect feature for video calls and messages.

It offers not only real-time video and messaging capabilities but also the convenience of scheduling calls and messages, ensuring seamless communication between inmates and their loved ones. The app give the power tos users with account management functionalities, allowing them to easily add funds, manage preferences, and access call and message history with transparency and convenience.

The inclusion of user feedback mechanisms enables continuous improvement, ensuring that the app meets the evolving needs of its users. This emphasis on user experience underscores Securus Technologies' commitment to providing efficient and reliable solutions for inmate communication.

How Does the Securus Mobile App Work?

The Securus Mobile App operates as a robust platform, enabling seamless inmate communication through features like Video Connect, scheduled calls, and secure messaging, with user-friendly interfaces for managing funds, accounts, and visitation schedules.

Through the Video Connect feature, inmates can have face-to-face conversations with their loved ones, fostering a sense of connection. The app also allows for the scheduling of calls, making it convenient for both inmates and their contacts to stay in touch.

The secure messaging feature ensures that communications remain private and secure.

The app provides simplified fund management tools, enabling users to add funds to an inmate's account and monitor expenses effortlessly. Account controls give the power to users to regulate communication privileges and manage visitation schedules, ensuring a seamless user experience.

What Are the Features of the Securus Mobile App?

The Securus Mobile App boasts a range of cutting-edge features that cater to the needs of users, including inmate calling and messaging, video visitation, inmate location services, funding options, and photo sharing capabilities.

Inmate Calling and Messaging

The Inmate Calling and Messaging feature within the Securus Mobile App enables users to initiate and receive calls and messages with inmates, offering convenience and reliable communication channels for staying connected.

Users can easily navigate the user-friendly interface to manage their communication preferences, view call and message history, and even set up call scheduling, ensuring seamless and timely conversations. The scheduling options allow flexibility for both users and inmates, as calls can be planned in advance, reducing the stress of coordinating availability.

The feature is compatible with various devices, making it accessible for users across different platforms. Whether on a smartphone, tablet, or computer, individuals can enjoy the benefits of this vital communication tool, enhancing the overall experience for both parties involved.

Video Visitation

The Video Visitation feature embedded in the Securus Mobile App facilitates virtual face-to-face interactions between inmates and their contacts, enriching the visitation experience and fostering meaningful connections.

This innovative feature transcends physical barriers, allowing loved ones to connect with inmates in a more personal and convenient way. The user-friendly interface of the app ensures seamless scheduling and joining of visitation sessions, enhancing the overall user experience.

Moreover, Video Visitation reduces the costs and challenges associated with in-person visits, making communication more accessible for families and friends. It promotes a sense of normalcy and emotional support for inmates, contributing to their rehabilitation and well-being.

Inmate Locator

The Inmate Locator feature within the Securus Mobile App provides a seamless and efficient way for users to locate and connect with specific inmates, streamlining the communication process and enhancing user control.

One of the key advantages of this feature is its user-friendly interface, which allows users to navigate effortlessly through the app. This means that individuals, such as family members or legal representatives, can quickly access the tool and initiate their search without encountering any complexities. The search capabilities of the Inmate Locator feature are comprehensive, enabling users to input various criteria such as inmate name, ID, or facility location, and obtain accurate results swiftly.

The compatibility of this feature with different devices ensures that users can access it from their preferred platforms, whether it's a smartphone, tablet, or a computer. This flexibility caters to diverse user preferences and makes the inmate-locating process convenient and accessible.

Funding Options

The Funding Options feature in the Securus Mobile App give the power tos users to manage and allocate funds for inmate communication and related services, ensuring a seamless and secure payment process for added convenience.

The system offers a variety of payment methods to cater to diverse user preferences. Users can securely link their bank accounts, debit cards, or credit cards to make hassle-free payments. The feature provides robust security measures to protect sensitive financial information, including encryption protocols and multi-factor authentication.

Account management tools enable users to monitor their transaction history, set up recurring payments, and receive notifications for low balances, ensuring a transparent and smooth financial management experience. The platform's intuitive interface makes fund allocation and budget tracking effortless for users, enhancing their overall satisfaction with the app.

Photo Sharing

The Photo Sharing feature within the Securus Mobile App enables users to exchange and view photos with inmates, fostering a sense of connection and personal sharing within the secure environment of the application.

By facilitating the seamless exchange of photos, Photo Sharing plays a crucial role in enhancing inmate communication and emotional connections. This feature allows users to share special moments captured through images, thereby bridging the physical gap between inmates and their loved ones.

The ability to view and receive photos can significantly uplift the spirits of inmates, providing them with a glimpse into the outside world and fostering a sense of belonging.

Is the Securus Mobile App Safe to Use?

The safety and security of the Securus Mobile App is a top priority, with stringent privacy policies, secure data linkage, and continuous updates to address user feedback and maintain a trusted and reliable platform.

The app's commitment to privacy protection is evident through its encryption protocols, ensuring that user data remains confidential and secure. In addition, the implementation of multi-factor authentication adds an extra layer of security, preventing unauthorized access.

The development team actively engages with user feedback, promptly addressing any concerns and swiftly releasing updates to enhance the app's security measures, thereby fostering a community-oriented approach to refining and maintaining the app's safety features.

What Are the Benefits of Using the Securus Mobile App?

The Securus Mobile App offers numerous benefits to users, including convenient communication with inmates, cost savings, enhanced security and monitoring, and streamlined account management tools, catering to the diverse needs of the user base.

Convenient Communication with Inmates

The Securus Mobile App facilitates convenient and reliable communication with inmates, offering seamless channels for staying connected and exchanging messages, fostering meaningful connections and emotional support.

With its intuitive user interfaces, the app enhances the experience of scheduling visits, making it simpler for users to manage communications at their convenience. The compatibility with multiple languages allows for broader accessibility, ensuring that language barriers do not hinder the connection between inmates and their loved ones. This level of flexibility and adaptability makes the Securus Mobile App a valuable tool for maintaining relationships and providing comfort during challenging times.

Cost Savings

Using the Securus Mobile App translates to significant cost savings for users, reducing expenses related to inmate communication and visitation, ensuring economic efficiency and optimized fund management.

The app offers various pricing structures that provide flexibility for users to choose a plan that aligns with their budgets. It allows seamless funding management, enabling users to effectively monitor and control their spending on inmate communication.

Additionally, Securus occasionally runs promotional offers, providing users with discounts or bonus credits, further enhancing the cost-saving benefits of using the app.

Increased Security and Monitoring

The Securus Mobile App enhances security and monitoring for users, offering robust privacy measures, real-time updates, and efficient complaint and feedback channels, ensuring a secure and trustworthy communication environment.

The privacy policies embedded in the Securus Mobile App are designed to protect user data and ensure confidentiality. With end-to-end encryption, robust privacy measures are implemented to safeguard sensitive information from unauthorized access. The app provides real-time updates on any security threats or suspicious activities, allowing users to stay informed and take necessary precautions promptly.

In addition, the app's efficient complaint and feedback channels enable users to voice their concerns and report any issues they encounter. This ensures that user complaints are promptly addressed and resolved, contributing to a sense of trust and reliability within the app's user community. The developer team's responsiveness to user feedback further reinforces the commitment to maintaining a secure and user-friendly environment.

Easy Account Management

The Securus Mobile App streamlines account management for users, offering intuitive controls for fund allocation, visit scheduling, and user profile updates, ensuring a hassle-free and personalized user experience.

The app's fund allocation feature allows users to easily distribute funds to specific phone numbers or inmate accounts, making it convenient and secure. In addition, the visit scheduling tool enables users to book and manage visitation times with just a few taps, providing flexibility and convenience.

Users can also customize the app's language preferences, ensuring compatibility with a diverse range of users, making it easier for them to navigate and utilize the app's functionality.

What Are the Potential Drawbacks of Using the Securus Mobile App?

While the Securus Mobile App offers numerous advantages, potential drawbacks include limited availability, technical issues, and privacy concerns, which may impact the overall user experience and satisfaction.

Limited Availability

The limited availability of certain features within the Securus Mobile App may pose challenges for users, impacting the accessibility and functionality of the application for specific user demographics and regions.

For instance, the absence of language support for non-English speakers can deter potential users from diverse linguistic backgrounds. The restricted availability of certain features in specific regions may lead to a segmented user experience, where users in different areas may not have equal access to essential functionalities. Limited availability may hinder an individual's ability to fully utilize and benefit from the app's offerings, potentially creating frustration and dissatisfaction among its user base.

Technical Issues

Users may encounter technical issues and performance challenges while using the Securus Mobile App, which can impact the overall user experience, necessitating prompt resolutions and continuous improvements.

Various factors can contribute to these challenges, such as app compatibility with different devices and network connectivity issues. When users face such problems, they often rely on customer support services for guidance and solutions.

The effectiveness of developer response frameworks and the timeliness of their actions play a significant role in maintaining user satisfaction. Periodic updates and optimizations are also crucial to ensure the app's smooth functionality, thereby addressing user concerns and enhancing their experience.

Privacy Concerns

Privacy concerns related to data management and user information within the Securus Mobile App may raise apprehensions among users, necessitating transparent policies and robust security measures for user trust and confidence.

Securus Mobile App acknowledges the critical need for privacy protection in today's digital landscape. With end-to-end encryption, the app ensures that user data remains secure and inaccessible to unauthorized parties. The app strictly adheres to privacy regulations and industry standards, guaranteeing responsible collection, use, and safeguarding of user information. This approach fosters a secure environment for users, promoting confidence in the app's data handling practices.

How Can Someone Download and Use the Securus Mobile App?

To download and utilize the Securus Mobile App, individuals can access the respective app stores on their devices, search for the application, and follow the straightforward installation and setup procedures to begin using the diverse functionalities and inmate communication services. For a comprehensive review of the Securus Mobile app, you can visit this Reddit thread.

Once the Securus Mobile App is located in the app store, users can simply tap the 'Download' or 'Install' button, depending on the specific app store. After the installation is completed, the app icon will appear on the device's home screen. Upon launching the app, individuals are prompted to register their account, providing essential details and creating login credentials. This user registration process is essential for accessing the features and services provided by the Securus Mobile App, ensuring a secure and personalized experience.

Frequently Asked Questions

What is the Securus Mobile app?

The Securus Mobile app is a mobile application that allows users to manage and access their Securus account on their smartphone or tablet.

How do I download the Securus Mobile app?

The Securus Mobile app can be downloaded for free on the App Store for iOS devices or on Google Play for Android devices.

What features does the Securus Mobile app offer?

The Securus Mobile app offers features such as video visitation, messaging, and account management. It also allows users to fund their account and schedule visits with inmates.

Is the Securus Mobile app secure?

Yes, the Securus Mobile app uses the latest security measures to ensure the safety and privacy of user information. It also requires a secure login to access the app.

Can I use the Securus Mobile app to leave a review?

Yes, the Securus Mobile app has a review feature where users can leave their feedback and rating on the app's performance and functionality.

How can I contact customer service through the Securus Mobile app?

The Securus Mobile app has a customer service feature that allows users to easily contact support for any issues or questions they may have. This feature can be accessed through the app's menu.